Refund policy

This policy covers samples and wholesale orders.

Cancellation

Contact us if you need to change or cancel an order or request a return. Applicable conditions and any charges are agreed in writing before order confirmation. Buyer-preference returns are subject to the agreed terms. Please obtain return instructions before sending goods back.

Returns

Buyer-preference returns and any related charges are subject to the terms agreed in writing before order confirmation. Please obtain return instructions before sending goods back.

Damage, wrong item or non-conformity

Please report damage, incorrect goods or suspected non-conformity promptly to contact@originleafjapan.com, with order and lot details, photos and storage information where available. Any replacement, refund or other resolution follows the applicable agreement and law.

B2B specific terms

For repeat supply, reservation, allocation, OEM, custom packing or large orders, the quote, order form or contract may take priority.

Contact

LADDER RENEWABLES Inc.
7F N&E Bldg., 1-12-4 Ginza, Chuo-ku, Tokyo 104-0061, Japan
contact@originleafjapan.com